Compliments - Feedback - Inquiries - Complaints

 
 
 

Maskwacis Ambulance Authority (MAA) is a proud Samson Cree Nation entity. We hold a commitment to preserving the public’s trust and confidence in MAA and the work we do to serve the community

In order to achieve and enforce the highest standards possible, we employ a Professional Standards Unit. This unit allows our customers, patients and allied agencies to contact us directly about the delivery of our service.

The Professional Standards Unit responds to customer complaints and inquiries in a timely manner ensuring a thorough review of all cases and overseeing the resolution process to the satisfaction of the customer, wherever possible.

How to give us a compliment, provide feedback, make an inquiry and/or lodge a complaint:

We want to ensure that everyone who receives service from Maskwacis Ambulance Authority has an opportunity to provide feedback. This will help us to monitor our performance, to know how well we are doing and to take any necessary steps to improve our customer service and patient experience.

FEEDBACK FORMS

THE EASIEST WAY TO LEAVE FEEDBACK IS TO FILL OUT THE APPROPRIATE ONLINE FORM. CLICK ONE OF THE FOLLOWING BUTTONS:

Thank you
other feedback

Here are some other ways to let us know how you feel:

  • You can provide feedback directly to the provider (dispatcher or paramedic) at the time service is provided.
  • You can call the Professional Standards Unit at (780) -585- 4001 24 hours a day, 7 days a week. If you are calling outside of business hours, or if no one can personally take your call, please leave a message. A member of the MAA professional Standards unit will call you within 48 hours during our business hours (8:00 am to 4:00 pm).
  • You can send a fax to the Professional Standards Unit at (780)-585-2629
  • You can submit your compliment, feedback, inquiry or complaint by mail to:

Maskwacis Ambulance Authority
Professional Standards Unit Box 4000
Maskwacis, AB, T0C 1N0

  • You can provide feedback in person, Monday to Friday from 8:00 am to 4:00 pm at the above location.
  • You may also download and complete the PDF form below and mail it to the Professional Standards Unit at the address on the form.
Professional Standards Unit Form - 89Kb

Information we need:

If you are making a compliment, providing feedback, making an inquiry or lodging a complaint, please ensure to provide the information listed below:

  • Your name
  • Your address
  • Your telephone number
  • Location of the ambulance call or incident
  • Approximate time of service
  • Details of the incident

If we determine that your issue is not within the jurisdiction of the Maskwacis Ambulance Authority, your concern will be immediately forwarded to the appropriate division, whenever possible. You will be notified to whom your issue was redirected.

If you are not satisfied

If you are not satisfied with how your issue was handled you may:

  • Let the individual handling your issue know that you are not satisfied and they will review the matter further, or
  • Contact the General Manager by phone at 780-585-4018 or in writing to
    Maskwacis Ambulance Authority, Box 4000, Maskwacis, AB, T0C1N0

Questions

Questions about this collection can be directed to the General Manager of MAA at Box 4000, Maskwacis, AB, T0C1N0 or by telephone at 780-585-4018.